[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES…
페이지 정보
작성일 20-05-13 09:46본문
경제경영,도서관경영,BEYOND,MEASURING,SERVICE,QUALITY,LEARNING,FROM,THE,VOICES,OF,THE,CUSTOMERS,THE,STAFF,THE,PROCESSES,AND,ORGANIZATION,경영경제,레포트
순서
BEYOND MEASURING SERVICE QUALITY : LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
ABSTRACT
ARL 도서관들의 도서관 서비스 질 측定義(정의) 초점 :
- 이용자 요구의 이해, 자료(data)의 수집과 analysis에 있어서 빠르고 명확한 방법의 습득, 향상된 프로세스, 성공적 未來를 위한 내재적 능력의 개발
ARL 도서관 간의 거시적인 데이터 공유 목적 :
- 모든 대학 도서관 改善을 위한 벤치마킹 정보 제공
자료(data)수집의 기준 :
- 쉽고, 의미 있고, 직원이 행할 수 있는…(투비컨티뉴드 )
[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_01.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_01.gif)
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_02.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_02.gif)
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_03.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_03.gif)
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_04.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_04.gif)
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_05.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_05.gif)
![[경제경영]%20도서관경영-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_06.gif](http://www.allreport.co.kr/View/%5B%EA%B2%BD%EC%A0%9C%EA%B2%BD%EC%98%81%5D%20%EB%8F%84%EC%84%9C%EA%B4%80%EA%B2%BD%EC%98%81-BEYOND%20MEASURING%20SERVICE%20QUALITY-LEARNING%20FROM%20THE%20VOICES%20OF%20THE%20CUSTOMERS,%20THE%20STAFF,%20THE%20PROCESSES,%20AND%20ORGANIZATION_ppt_06.gif)
[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION , [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION경영경제레포트 , 경제경영 도서관경영 BEYOND MEASURING SERVICE QUALITY LEARNING FROM THE VOICES OF THE CUSTOMERS THE STAFF THE PROCESSES AND ORGANIZATION
[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
설명
레포트/경영경제
Download : [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION.ppt( 48 )
다.